General Terms

All products sold by Alluring Minerals are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Alluring Minerals within 24 hours. All packages will be shipped within 48-72 hours unless out of stock, then it may take up to 1 week. Because of the nature of the Internet, online ordering your purchase from Alluring Minerals acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Alluring Minerals Return Merchandise Authorisation (RMA) Policy

 

• All order changes or cancellations should be reported prior to shipping and by phone on 0410 686 170. Email is not accepted.

• Alluring Minerals items may be returned for a replacement or a complete refund.

• All returned items may be subject to quality, operation, and/or performance tests by Alluring Minerals testing facility or by a third party authorised by Alluring Minerals. Upon the explained test(s) results, non-defective generic items may be subject to a 15% restocking fee.

•     Alluring Minerals reserves the right to replace your item or to issue a refund if Alluring Minerals sees more fit.

• All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.

• There will be no refund for shipping under any circumstances.

• All returns require prior authorisation and must be unused and returned in the original packing and a copy of original purchase invoice. To request a Return Merchandise Authorisation, call 0410 686 170, obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorised returns will be refused and will be returned to you.

What This Warranty Does Not Cover

This warranty does not cover: conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. Alluring Minerals shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, are limited to the applicable warranty period set forth above.

 

Back-order Policy

If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. Alluring Minerals will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to cher@alluringminerals.com.au and we will change it for you.